At Hamza Foods, we take pride in delivering fresh and high-quality Roasted bread toast, cookies, snacks, and sweets to our customers across India. This Shipping Policy outlines the terms and conditions related to the processing, shipping, and delivery of your orders placed through www.hamzafoods.in.
Order Processing
All orders are processed within 1–2 business days after receiving confirmation and payment. Orders placed on weekends or public holidays will be processed on the next working day. Once your order is packed and dispatched, you will receive a confirmation email or SMS with tracking details.
Shipping and Delivery
We currently ship across India using reliable courier partners to ensure safe and timely delivery. Standard delivery times range between 3–7 business days, depending on your location. Please note that delivery times may vary due to local courier operations, weather conditions, or unforeseen delays.
Shipping Charges
Shipping charges are calculated at checkout based on the total weight of your order and delivery location. In some cases, we may offer free shipping on orders above a certain value, which will be clearly mentioned on the product or checkout page.
Delivery Address
Customers are responsible for providing accurate and complete delivery information at the time of placing the order. Hamza Foods will not be held responsible for delays or non-delivery caused due to incorrect or incomplete address details.
Damaged or Lost Packages
If your package is damaged during transit or appears tampered with, please refuse to accept the delivery and notify us immediately at abdullamohamedsulthan@gmail.com with photos and your order ID. In the case of lost shipments, we will work with the courier partner to investigate and resolve the issue as quickly as possible.
Delayed Deliveries
While we strive to meet our promised timelines, certain factors beyond our control (such as natural calamities, strikes, or government restrictions) may cause delays. We appreciate your patience in such cases and will keep you informed of the status of your order.
Contact Us
If you have any questions or concerns related to shipping, feel free to reach out:
Hamza Foods
Email: abdullamohamedsulthan@gmail.com